Our Team

Who handles your file

Kesel is organised around six desks on the fifth floor of Mukwano Courts. Whichever one you start with stays with your booking — you will not be passed around, and you will not have to explain your trip twice.

Ticketing desk

Issues and reissues tickets, holds fares, and manages corporate and group bookings on account.

  • Fare searches and holds
  • Reissues, refunds and date changes
  • Group and delegation travel
Visa & immigration desk

Prepares visa files against the current embassy checklist, books appointments, and follows each application through to a decision.

  • Schengen, UK, US, Canada and Asia files
  • Appointment booking and document review
  • Re-applications after a refusal
Passport desk

Takes travellers through Ugandan passport applications and renewals, including biometrics booking and replacement of lost documents.

  • First applications and renewals
  • Lost and damaged replacements
  • East African and diplomatic passports
Safari & operations desk

Builds itineraries, secures gorilla and chimpanzee permits, and coordinates the guides, vehicles and lodges on the ground.

  • Permit bookings
  • Guide and vehicle scheduling
  • Lodge and camp reservations
Corporate accounts

Looks after organisations that travel regularly — staff movements, conference delegations, and invoicing on agreed terms.

  • Company travel policies
  • Monthly invoicing
  • Dedicated account contact
Traveller support

The line that answers when a flight is cancelled, a connection is missed, or a document is needed at short notice while you are already away.

  • Support while you are travelling
  • Rebooking and rerouting
  • Emergency document assistance

Planning a trip? Start with a conversation.

Send us the dates and the destination. A consultant will come back to you with options — flights, visa requirements, insurance and where to stay — the same working day.

DRAG